Annual Maintenance Contract (AMC) for

                  CCTV Surveillance System

Day by day there is more technology coming from manufacturer, in cheap

rate and high rate, quality is depends on price.. the more you spend the high

quality you will get.. But cctv service and camera maintenance is big task for

end user, so when picture quality output from any camera depends on machine’s

consistent performance. To get Best cctv performance, maintenance is a key factor.

 Maintenance of CCTV camera requires special skills. its also called a art with 

Technology. Every organization or corporate company may have a administrator

or IT department may not have specialized CCTV Surveillance System maintenance

team to take care of all variety of cameras .Next to CCTV camera manufacturers

the System integrate are the best people to support in maintaining these cameras

today in market, Our team is always upto date in CCTV technology available in

today’s market, In order to help our customers in getting the best Service for the

CCTV surveillance system, Acumen offers a BEST AMC- Annual Maintenance

Contracts for the CCTV.

General Terms & Conditions:


1.Period of Contract: The contract is valid for quarterly from the date of signing

of memorandum of understanding (MOU) on AMC. This may be renewed quarterly

2. Payment Term: For all AMC, payment will be made on half yearly basis.

subject to rendering of satisfactory service & fulfilling the term & conditions

3. Maintenance of Parts: Maintenance of the CCTV Surveillance System includes

Camera Visibility Test, DVR Recording Test, DVR Settings Verification, and Disk

Error Check. Replacement of CCTV parts and some consumable items are not

covered under AMC. However the servicing agency may provide such components

and the price may be fixed at the time of signing of AMC.

4. Quality of Spares: The equipment parts replaced must be new and equivalent in

performance of existing parts.

5. Additional Charges: The AMC cost includes the travelling cost for rendering

service throughout the quarterly period for one or all locations & for one or all systems.

6. Service Tax: The AMC cost excludes service tax charged by State or Central

Govt. for rendering this type of service.

7. Working Hours: The maintenance work shall normally be done during working

hours of the customer. However, in case of emergency maintenance may have

to be done beyond office hours and even on holidays prior arrangement through

 proper communication should be worked out in all cases by the servicing agencies.

8. Final Authority: The final authority for payments will be Head of the Organization

offering the AMC.